Terms of service

These Terms of Service govern your use of t21.co.in and any purchase you make with us ("T21", "we", "us", "our"). By visiting our website or purchasing from us, you agree to be bound by these Terms. These Terms apply to all users of the Site, including browsers, customers, and contributors of content.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products.

Section 1 — Online Store Terms

By using this Site, you confirm you are at least 18 years of age, or are using the Site with the involvement of a parent or guardian. You may not use our products or services for any unlawful purpose.

Section 2 — General Conditions

We reserve the right to refuse service to anyone, for any lawful reason. Your content (excluding payment information) may be transferred unencrypted across networks as part of normal internet operation.

Section 3 — Accuracy of Information

We make reasonable efforts to ensure information on this Site is accurate and current, but we do not guarantee it. Reliance on any material on this Site is at your own risk.

Section 4 — Pricing

All prices displayed are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Shipping charges are calculated separately based on your delivery location and are shown clearly before you confirm your order — the final price displayed at checkout, including shipping, is the complete amount you will pay, with no additional charges added after that point. Any promotional free-shipping offers we run will be clearly stated at checkout and governed by the terms of that specific offer. Prices and availability may change without notice for orders not yet placed.

Section 5 — Products

We make every effort to accurately represent our products, including images, dimensions, and specifications. Product listings display the Country of Origin, manufacturer or packer details, and other declarations required under applicable law.

Given the handcrafted and natural-material nature of many of our products (including brass, marble, and wood finishes), minor cosmetic variation in grain, veining, or tone between the product photographed and the product delivered should be expected and is not considered a defect. This does not apply to functional defects, damage, or a product that does not match its listed specifications — those are covered under our Refund Policy.

We reserve the right to limit the sale of any product or discontinue any product at our discretion.

Section 6 — Orders, Billing and Account Information

You agree to provide accurate, current, and complete information when placing an order or creating an account. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or inventory unavailability.

On the rare occasion we need to cancel an order after it has been placed — most commonly due to a stock discrepancy that only comes to light after your order is confirmed, or another valid operational reason — we will let you know by email within 24–48 working hours of that decision, and any amount already paid will be refunded to your original payment method within that same window.

If we identify a pricing or listing error on an order you've placed, we will contact you before proceeding. If we do not hear back from you within 3 business days, we may cancel the order and issue a full refund.

We do not charge cancellation fees to you unless we would face an equivalent cost if we cancelled the order ourselves.

Section 7 — Consent and Your Choices

We do not pre-select any optional charge, subscription, or donation on your behalf, and we do not use manipulative design to influence your choices at checkout. Anything beyond your core order — including newsletter sign-up, extended warranties, or express shipping upgrades — requires your own active selection, not a default you have to notice and undo.

Section 8 — Optional Tools and Third-Party Links

We may provide access to third-party tools or link to third-party websites. We do not control these and are not responsible for their content, accuracy, or practices. Use of any third-party tool is at your own risk.

Section 9 — User Submissions

Any reviews, comments, or feedback you submit to us may be used by us in connection with our business, without compensation to you. You are responsible for ensuring your submissions do not violate any third-party rights or contain unlawful content.

Section 10 — Personal Information

Your personal data is handled in accordance with our Privacy Policy.

Section 11 — Intellectual Property

All content on this Site — including text, product photography, logos, and designs — is owned by or licensed to us and protected under applicable Indian intellectual property law. You may not reproduce, distribute, or create derivative works from this content without our prior written permission, except as expressly permitted by law.

Section 12 — Errors and Corrections

Where our Site contains a pricing or listing error, we reserve the right to correct it, including after an order is placed, subject to the process described in Section 6.

Section 13 — Prohibited Uses

You may not use this Site for any unlawful, fraudulent, or harmful purpose, including violating intellectual property rights or attempting to compromise the security of the Site.

Section 14 — Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising from your use of this Site or purchase of any product is limited to the amount you paid for the specific product giving rise to the claim. We are not liable for indirect, incidental, or consequential losses. Nothing in this section limits liability that cannot be excluded under Indian law, including liability for death or personal injury caused by our negligence, and nothing in this section limits any right you have under the Consumer Protection Act, 2019.

Section 15 — Force Majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, strikes, government action, courier or logistics disruptions, or other events we could not reasonably have foreseen or prevented. We will notify you of any such delay affecting your order and take reasonable steps to resume performance once the circumstance is resolved.

Section 16 — Indemnification

You agree to indemnify us against claims arising from your violation of these Terms or applicable law.

Section 17 — Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. If any provision is found to limit a right you hold under the Consumer Protection Act, 2019 or any other applicable law, that provision is void to that extent only, and the rest of these Terms remain in effect.

Section 18 — Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Govin Choudary
Email: info@t21.co.in
Phone: +91 94484 64040

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Section 19 — Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

For business-to-business relationships — including our wholesale, trade, and franchise partners, and our suppliers and logistics partners — any dispute will first be addressed through good-faith negotiation for 30 days. If unresolved, it will be referred to and finally resolved by a sole arbitrator mutually appointed by both parties, under the Arbitration and Conciliation Act, 1996. If the parties cannot agree on an arbitrator within 30 days, the appointment will be made by the Arbitration & Conciliation Centre – Bengaluru. The seat and venue of arbitration shall be Bengaluru, Karnataka. Subject to this arbitration agreement, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any matter not subject to arbitration.

For consumers: nothing in this section affects your right, as a consumer, to approach your local Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, regardless of where you reside in India. This arbitration clause does not apply to consumer disputes unless you separately and voluntarily choose to pursue arbitration after a dispute has arisen.

Section 20 — Language

These Terms are written in English. If we provide a translation into another language, the English version will prevail in the event of any conflict.

Section 21 — Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Section 22 — Contact

Questions about these Terms should be sent to info@t21.co.in or +91 94484 64040.

Last Updated: [17-08-2026]