Refund policy
Returns
We want you to be genuinely happy with your purchase. If something isn't right, here's how we help.
Return Window & Eligibility
You have 7 days from the date of delivery to request a return.
To be eligible:
- The item must be unused and in its original condition. For handcrafted or natural-material products, "original condition" means no signs of use or installation beyond unpacking and reasonable inspection
- Original packaging and accessories must be intact
- You must provide your order number or proof of purchase
How to Initiate a Return
Contact us at info@t21.co.in with your order number and the reason for return. We'll confirm eligibility and provide next steps within 48 hours. Please initiate this contact before sending anything back to us, so we can confirm the right process for your specific item — this helps us route your return correctly and doesn't affect any right you have under the Consumer Protection Act, 2019.
Photo Confirmation
For returns involving damage, a quality concern, or the wrong item being delivered, we'll ask you to share clear photos of the product before we confirm approval. This lets us resolve most requests quickly, without extra back-and-forth.
We recommend recording yourself unboxing your parcel when it arrives. This isn't required, and we will never deny a valid return or exchange because a video wasn't recorded — but having one on hand makes the process faster and removes the need for follow-up questions if there's ever a concern about the product's condition on arrival.
Wrong Item, Defective, or Damaged on Arrival
If you receive a product that's damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item received. Once confirmed, we will arrange a free return pickup and issue a full refund or replacement, at your choice — you will not be charged a restocking fee or return shipping cost for these cases.
Change of Mind or Other Qualifying Returns
For returns not involving a wrong, defective, or damaged item, a 12% restocking fee applies. Return shipping is the customer's responsibility; we will confirm the return method (pickup or self-ship) and any associated cost when we approve your return.
Items Not Eligible for Return
- Custom or personalised items
- Sale or clearance items
- Items marked "non-returnable" on the product page
If you're unsure whether your item qualifies, contact us before placing your order or before returning it — we're happy to check.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days of approval. Business days exclude Sundays and public holidays in Karnataka. Bank or card processing times beyond this are outside our control.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@t21.co.in.
Exchanges
To exchange an item, return the original following the process above, and place a new order for the item you'd like instead once your return is confirmed.
Failed or Refused Delivery
If a delivery attempt fails due to unavailability at the delivery address or incorrect contact details, the courier may return the shipment to us. In such cases, we will contact you to arrange re-shipment (additional charges may apply) or refund the order value, less any shipping cost we've already incurred. See our Shipping Policy for delivery timelines.
Questions
For any return-related query, contact us at info@t21.co.in or +91 94484 64040.
This policy is in addition to, and does not limit, any right you have under the Consumer Protection Act, 2019.